Service Management For Dummies

Author: Judith Hurwitz
Publisher: John Wiley & Sons
ISBN: 0470529083
Release Date: 2009-05-11
Genre: Computers

A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

Cloud Computing For Dummies

Author: Judith Hurwitz
Publisher: John Wiley & Sons
ISBN: 9780470597422
Release Date: 2010-01-19
Genre: Computers

The easy way to understand and implement cloud computing technology written by a team of experts Cloud computing can be difficult to understand at first, but the cost-saving possibilities are great and many companies are getting on board. If you've been put in charge of implementing cloud computing, this straightforward, plain-English guide clears up the confusion and helps you get your plan in place. You'll learn how cloud computing enables you to run a more green IT infrastructure, and access technology-enabled services from the Internet ("in the cloud") without having to understand, manage, or invest in the technology infrastructure that supports them. You'll also find out what you need to consider when implementing a plan, how to handle security issues, and more. Cloud computing is a way for businesses to take advantage of storage and virtual services through the Internet, saving money on infrastructure and support This book provides a clear definition of cloud computing from the utility computing standpoint and also addresses security concerns Offers practical guidance on delivering and managing cloud computing services effectively and efficiently Presents a proactive and pragmatic approach to implementing cloud computing in any organization Helps IT managers and staff understand the benefits and challenges of cloud computing, how to select a service, and what's involved in getting it up and running Highly experienced author team consults and gives presentations on emerging technologies Cloud Computing For Dummies gets straight to the point, providing the practical information you need to know.

ITIL For Dummies

Author: Peter Farenden
Publisher: John Wiley & Sons
ISBN: 9781119950134
Release Date: 2012-04-23
Genre: Business & Economics

Annotation An easy-to-understand introduction to using best practice techniques within IT service management, 'ITIL for Dummies' provides an easy-to-understand introduction to using best practice guidance within IT service management.

Operations Management For Dummies

Author: Mary Ann Anderson
Publisher: John Wiley & Sons
ISBN: 9781118551066
Release Date: 2013-07-29
Genre: Business & Economics

Examines operations management, covering such topics as evaluating and measuring existing systems' performance, using tools like Six Sigma and Lean production, designing new processes, and defining, planning, and controlling costs.

Management f r Dummies

Author: Bob Nelson
Publisher: John Wiley & Sons
ISBN: 9783527812479
Release Date: 2017-08-29
Genre: Business & Economics

Die Welt des Management ist eine groï¿1⁄2e Herausforderung, die man mit Interesse und Motivation meistern kann. Bob Nelson und Peter Economy verraten Tipps und Tricks, die man als Manager kennen sollte, um sich und seinen Mitarbeitern das Leben leichter zu machen. Wichtige Themen wie Kommunikation, Mitarbeitermotivation, Teamarbeit und natï¿1⁄2rlich die Finanzen werden angesprochen und mit Anekdoten gewï¿1⁄2rzt. Wer dieses Buch gelesen hat, dessen Managerkarriere wird nichts mehr im Wege stehen!

Hybrid Cloud For Dummies

Author: Judith Hurwitz
Publisher: John Wiley & Sons
ISBN: 9781118235003
Release Date: 2012-05-09
Genre: Computers

Choose the right combination of public, private, and data center resources to empower your business Hybrid clouds are transforming the way that organizations do business. This handy guide helps you find out what this new cloud deployment model is all about. You'll get down- to-earth information about cloud technology, questions to consider, and how to plan and deliver your move to a hybrid environment. Constructing the cloud — learn the basic concepts of the hybrid cloud from both a technical and business perspective Delivering cloud services — dive deeper into the actual foundational elements of the hybrid cloud Identifying business value — determine your hybrid cloud needs based on your business objectives Unified hybrid environments — find out what it means to create a computing environment that brings elements of the data center together with public and private cloud services Making it work — examine the steps you need to take to make this new architectural approach work — including security, governance, data, integration, monitoring, and more Get your ticket to the cloud — tips on how to talk to cloud providers and plan for the service you choose Open the book and find: Different cloud deployment models and what differentiates a hybrid cloud from other cloud models The impact of the hybrid cloud on cloud delivery models Why service orientation matters in a hybrid cloud Ways to develop and deploy applications in a hybrid world Guidance in finding the right hybrid cloud service providers Security and governance in a hybrid model The role of workload optimization in hybrid environments Learn to: Recognize the benefits and challenges of a hybrid cloud Efficiently deliver and manage cloud services Understand the impact of emerging cloud standards Protect customer data with sound security practices

Records Management For Dummies

Author: Richardson
Publisher: John Wiley & Sons
ISBN: 9781118388099
Release Date: 2012-09-18
Genre: Business & Economics

Here's what you should know to manage data records efficiently With proper electronic data management, your business can lower costs, improve efficiency, eliminate duplication, and be protected in the event of a lawsuit. This book provides an overview of records management solutions and implementation strategies in plain, non-technical English. Step-by-step instructions show you how to begin managing records and information and how to maintain the program once you have it established. Sample forms for inventory, scheduling, and necessary documentation are also available on the companion website. Electronic records management offers cost savings, greater efficiency, and protection in case of legal action; this book gets you started on an effective data management system This plain-English guide helps you determine what constitutes a record, shows you how to inventory records and create an efficient way to file both electronic and paper copies, and explains how to create a retention schedule Walks you through switching to electronic record-keeping, what to look for in a records management system, implementing best practices, ensuring that your system will stay current, and using the system effectively Helps you assure that the destruction of any sensitive information is conducted and documented correctly Records Management For Dummies helps your business save money and improve efficiency with effective electronic records management.

Software Project Management For Dummies

Author: Teresa Luckey
Publisher: John Wiley & Sons
ISBN: 9781118084816
Release Date: 2011-05-09
Genre: Computers

The increase in project outsourcing has forced traditional programmers to take on the role of project managers and quickly learn how to manage software projects The author discusses all of the essentials in widely accepted project management methodology, from managing programmers to assessing and eliminating risk The book covers the iterative development model, using Microsoft Project 2003, as well as a variety of methodologies including eXtreme, open source, SQA testing, software life cycle management, and more The companion Web site contains tools, case studies and other resources to help even novices get up and running

Agile Project Management For Dummies

Author: Mark C. Layton
Publisher: John Wiley & Sons
ISBN: 9781119405733
Release Date: 2017-08-21
Genre: Computers

Flex your project management muscle Agile project management is a fast and flexible approach to managing all projects, not just software development. By learning the principles and techniques in this book, you'll be able to create a product roadmap, schedule projects, and prepare for product launches with the ease of Agile software developers. You'll discover how to manage scope, time, and cost, as well as team dynamics, quality, and risk of every project. As mobile and web technologies continue to evolve rapidly, there is added pressure to develop and implement software projects in weeks instead of months—and Agile Project Management For Dummies can help you do just that. Providing a simple, step-by-step guide to Agile project management approaches, tools, and techniques, it shows product and project managers how to complete and implement projects more quickly than ever. Complete projects in weeks instead of months Reduce risk and leverage core benefits for projects Turn Agile theory into practice for all industries Effectively create an Agile environment Get ready to grasp and apply Agile principles for faster, more accurate development.

Anger Management For Dummies

Author: Charles H. Elliott
Publisher: John Wiley & Sons
ISBN: 9781119030027
Release Date: 2015-05-27
Genre: Self-Help

Your one-stop guide to anger management Anger is a completely normal, healthy human emotion. But when it gets out of control and turns destructive, it can lead to problems—at work, in personal relationships, and in the overall quality of life. Anger Management For Dummies provides trusted and authoritative information on anger management methods, skills, and exercises that will help you or a loved one identify sources of anger and release them healthily. Anger has become one of the most intimate issues in today's world – as life, in general, has become increasingly stressful. . Anger Management For Dummies shows you how anger is often a bi-product of other more primitive emotions, such as fear, depression, anxiety, and stress, and arms you with the strategies that can help you conquer them. Inside, you'll discover how to overcome obstacles to change, rethink rage, confront anger head-on with healthier responses, and much more. Features new and updated coverage on road rage, air rage, office rage, and dealing with angry children Introduces you to new cognitive strategies for changing angry thinking Explains the difference between anger and aggression Shows you how to effectively and safely deescalate difficult people and situations With the tools, tips, and strategies provided in this hands-on guide, you'll find everything you need to overcome anger and live a happier, more productive life.

Project Management For Dummies

Author: Consumer Dummies
Publisher: John Wiley & Sons
ISBN: 9781119348900
Release Date: 2017-10-02
Genre: Business & Economics

The bestselling 'bible' of project management In today's time-crunched, cost-conscious global business environment, tight project deadlines and stringent expectations are the norm. So how can you juggle all the skills and responsibilities it takes to shine as a project management maven? Updated in a brand-new edition, Project Management For Dummies offers everything you need to successfully manage projects from start to finish—without ever dropping the ball. Written by a well-known project management expert, this hands-on guide takes the perplexity out of being a successful PM, laying out all the steps to take your organizational, planning, and execution skills to new heights. Whether it's managing distressed projects, embracing the use of social media to drive efficiency and improve socialization, or resolving conflicts that occur during a project, the soup-to-nuts guidance inside will help you wear your project management hat more prominently—and proudly. Get the latest in industry best practices reflecting PMBOK 6 Motivate any team to gain maximum productivity Execute projects on time and with maximum efficiency Prepare for the Project Management Professional (PMP) certification exam It's never been easier to execute projects on time, on budget, and with maximum efficiency.

Online Community Management For Dummies

Author: Deborah Ng
Publisher: John Wiley & Sons
ISBN: 9781118182789
Release Date: 2011-12-15
Genre: Computers

Learn to manage, grow, and communicate with your online community Online community management is a growing profession and companies are investing in online communities in order to gain consumer insights into products and to test new products. An effective and dedicated community manager is essential to engage and manage a successful online consumer community. This straightforward-but-fun guide shows you how to effectively manage, grow, and communicate with your online community. Clear coverage shares tips for dealing with customers and fans through Twitter, Facebook, forums, and blogs. A practical approach shows you how to ensure that visitors to your site are satisfied, kept happy, and return. You'll explore the various types of online communities and benefit from learning an assortment of tips and tools that will help you stand out above the competition, attract more visitors and gain the attention of potential advertisers and investors. Aims at providing community managers the information they need to get a handle on their online communities and make them successful Addresses the role of the community manager, the core community management tasks, and how to create an online community Highlights ways to build relationships within your community, evaluate return on investment, and handle and respond to criticism Offers advice for establishing policies and transparency and encouraging community interaction Online Community Management For Dummies is the ideal introductory guide for making sure that visitors to your site have a good experience and return for more.

Supply Chain Management For Dummies

Author: Daniel Stanton
Publisher: John Wiley & Sons
ISBN: 9781119410201
Release Date: 2017-11-10
Genre: Business & Economics

Everyone can impact the supply chain Supply Chain Management For Dummies helps you connect the dots between things like purchasing, logistics, and operations to see how the big picture is affected by seemingly isolated inefficiencies. Your business is a system, made of many moving parts that must synchronize to most efficiently meet the needs of your customers—and your shareholders. Interruptions in one area ripple throughout the entire operation, disrupting the careful coordination that makes businesses successful; that's where supply chain management (SCM) comes in. SCM means different things to different people, and many different models exist to meet the needs of different industries. This book focuses on the broadly-applicable Supply Chain Operations Reference (SCOR) Model: Plan, Source, Make, Deliver, Return, and Enable, to describe the basic techniques and key concepts that keep businesses running smoothly. Whether you're in sales, HR, or product development, the decisions you make every day can impact the supply chain. This book shows you how to factor broader impact into your decision making process based on your place in the system. Improve processes by determining your metrics Choose the right software and implement appropriate automation Evaluate and mitigate risks at all steps in the supply chain Help your business function as a system to more effectively meet customer needs We tend to think of the supply chain as suppliers, logistics, and warehousing—but it's so much more than that. Every single person in your organization, from the mailroom to the C-suite, can work to enhance or hinder the flow. Supply Chain Management For Dummies shows you what you need to know to make sure your impact leads to positive outcomes.